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How to fix "Online authentication failed"

An internet connection is required when using Honeycam for the first time. (After the first run, you can use honeycam without an internet connection.)

If you are not connected to the internet, you will see this error message.

If you see this error message when you are connecting the internet, check your firewall or anti-virus program first and try these steps.

Rename the "hosts" file.

Go to "C:\Windows\System32\drivers\etc", rename the "hosts" file to "hosts2" as shown below, and then try it again.

Set your system clock correctly.

If the date and time on your computer is not set up properly, Honeycam cannot be started.

Please try again after setting the Windows time properly.

Please try again after disabling the computer antivirus program or firewall.

- Types of antivirus programs: Avast, Bitdefender, F-Secure, Kaspersky, McAfee, Norton, etc.

- Types of firewall: Windows Firewall, company firewall, network firewall, etc.

Please try again after deleting Honeycam.

It might be a problem with an internet delay. Please go to (https://www.bandisoft.com/honeycam/), and download/install the latest version of Honeycam, and then try it again several times.

Start 'Internet Explorer' and check the TLS options.

Start 'Internet Explorer' -> Internet Options -> Advanced, and then check the TLS options as shown below:

Error code information

For your reference, the meaning of the most frequent error codes are as follows.

Error Code 10-0

This is an error code indicated when the 404 Not Found error occurs. If you are using the program at work, please check the company’s firewall.

Error Code 6-12029

This is an error code that occurs when the HTTPS server cannot be connected to. Please check the firewall.

Error Code 6-2148098052

This error code occurs when there is a problem with the authentication installed in your system.

Error Code 2-12007

This error code occurs when resolving the DNS fails. Please change the DNS server.

Error Code 2-12157

This is an error code that occurs when the SSL library could not be loaded. There might be a problem in your system.

Error Code 6-2148098052

This error code occurs when there is a problem with the authentication installed in your system. There might be a problem with your system.

Error Code 2-1784

We are assuming that there might be a problem with your system.

Error Code 12-12031

We are assuming that there might be a problem with your system's TLS settings.


If any problem is not solved by the information above, please contact us through the Honeycam forum or apps@bandisoft.com.