For normal inquiries, email us at email@example.com or visit the Bandisoft forum.
If you need technical support, please attach the file information and a log file of the video which has a problem with Bandicut.
Import a video file -> Bandicut menu -> File Information (Ctrl + F1) -> Click 'Copy to Clipboard'.
You can now paste (Ctrl + V) the file information to firstname.lastname@example.org or the Bandisoft forum.
Bandicut menu -> Configuration (F5) -> Check 'Create a log file (.log)'. A log file (.log) will be created whenever you start video cutting. You can now attach the log file (.log) to email@example.com or the Bandisoft forum.
You may send your video file to firstname.lastname@example.org through Dropbox or other storage service to get precise feedback.
- Dropbox (2GB~): http://www.dropbox.com/
- Onedrive (10GB~): https://onedrive.live.com/
- The free Dropbox account can upload up to 2GB or higher.
If you can't send the video because of the file size, please send the header/footer information through "Bandisoft Header Cutter".
Download https://dl.bandisoft.com/tools/HeaderCutter.exe and open the video file, and then attach the header/footer file (.head and .rear) to email@example.com or the Bandisoft forum.